d/community· Isle Hacks guide teamGuide-based Q&A

What should I include when I contact support?

Guide Q&A

Include the checkout email, Windows 10 or 11, whether you are on Evrima, and the exact loader, Steam, or Easy Anti-Cheat message.

A screenshot of the error is more useful than “it does not work.” Status and setup notes can answer patch questions before you write in.

Guide replies 1

From the source article

Guide answer

Check FAQ and status first. If you still need help, the Support page lists checkout chat and email.